Dreadful service at truworths

The shops that give the best service is woolworths and edgars, hence I always did my shopping there, I visited the truworths store in n1 city in goodwood cape town looking for a specific item but they never had my size I asked the the sales consultant if my size can be ordered from another store, she said yes I must just stand in the queue and they will order my size. I stood in the long queue as it was close to month end, the person that assisted behind the tills was the manageres, she asked me if I am an account holder I said no , she said to me they cannot order my size because I am a cash customer. I then advised her but the sales consultant said that if I stand in this queue the item I want can be ordered, which means that I was misled with information , time wasted as the queue was long . The only thing the manageres said was sorry we cant order the item, no empathy, no sincerity in her apology , not any any way tried to make me feel better about the fact that I now need to drive to get what I want. The impression I got was that Truworths quite frankly does not need my sale, they making enough money, as if there was no other competition in the clothing industry. I felt **** walking out of that store, I would understand if their process does not allow them to order an item for a cash paying customer, but why treat me like I was not a possibly valued customer, in no way trying to retain me as a customer, treating me with complete coldness. Even worse I called the contact centre Saturday 27/04/2019 spoke to a Daniel , even worse, I had to call back again on 29/04/2019 - Daniel spoke to me again and what he said and how he said it was really dreadful " Mam like the manageres told you we cannot order the item " , I hope the calls gets listened to because customer service is not a priority by truworths. I spoke to the contact centre manager Zahir, the only person that actually listened and try to understand why I was actually complaining. I even sent and email to ********** up until now no one has gotten hold of me. The reality is about established stores like truworths is that customer service is no longer a priority , there are managers in stores working there for many years treating customers like ****, like I am not a customer willing to give the store a sale, like my money means nothing. Are we living in the past where a person of colour never mattered or living in the present where everyone gets valued. This is hectic , the attitude of Truworths stores says a lot, I get the impression the company attitude is still before democracy came into place in South Africa. Bring back customer service or close your stores, value everyone not just a certain class