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Annelle D
1 reviews | Active since Jul 2014
08 Feb 2016, 10:15
Double payment
Very disappointed in Truworths.They did not deduct in December. In January they informed me that I should pay double the amount or necessary steps would be taken.I did not even receive a notification for a debit order that went through. So thus I had to pay R1395 immediately. I want to know why was there no debit order? Feels like I now needed to pay double to fix a mistake they made.Nobody has that amount of money to just pay \immediately\". "
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Truworths's replyOfficial
10 Feb 2016, 13:13Hello Nella891,
We acknowledge your frustration in this regard and immediately conducted an investigation into this matter. Your debit order scheduled for 23 December 2015 was not processed due to a technical error on our part.
Whilst we were unable to reach you on the number provided in your post, we are pleased to confirm that the error was identified and has been rectified.
Further to this, we wish to verify that an instruction has been sent to all credit bureaus to update the status of your payment profile for the month that was affected by this.
We wish to sincerely apologize for the error and for any inconvenience caused as a result of it. We however trust that we have adequately responded to your query.
Please do not hesitate to contact us on *** or via email on *** should you have any further comments or suggestions.
Kind regards,
Lynn
We acknowledge your frustration in this regard and immediately conducted an investigation into this matter. Your debit order scheduled for 23 December 2015 was not processed due to a technical error on our part.
Whilst we were unable to reach you on the number provided in your post, we are pleased to confirm that the error was identified and has been rectified.
Further to this, we wish to verify that an instruction has been sent to all credit bureaus to update the status of your payment profile for the month that was affected by this.
We wish to sincerely apologize for the error and for any inconvenience caused as a result of it. We however trust that we have adequately responded to your query.
Please do not hesitate to contact us on *** or via email on *** should you have any further comments or suggestions.
Kind regards,
Lynn
Best regards,
Truworths's reply10 Feb 2016, 13:13
Official
Hello Nella891,
We acknowledge your frustration in this regard and immediately conducted an investigation into this matter. Your debit order scheduled for 23 December 2015 was not processed due to a technical error on our part.
Whilst we were unable to reach you on the number provided in your post, we are pleased to confirm that the error was identified and has been rectified.
Further to this, we wish to verify that an instruction has been sent to all credit bureaus to update the status of your payment profile for the month that was affected by this.
We wish to sincerely apologize for the error and for any inconvenience caused as a result of it. We however trust that we have adequately responded to your query.
Please do not hesitate to contact us on *** or via email on *** should you have any further comments or suggestions.
Kind regards,
Lynn
We acknowledge your frustration in this regard and immediately conducted an investigation into this matter. Your debit order scheduled for 23 December 2015 was not processed due to a technical error on our part.
Whilst we were unable to reach you on the number provided in your post, we are pleased to confirm that the error was identified and has been rectified.
Further to this, we wish to verify that an instruction has been sent to all credit bureaus to update the status of your payment profile for the month that was affected by this.
We wish to sincerely apologize for the error and for any inconvenience caused as a result of it. We however trust that we have adequately responded to your query.
Please do not hesitate to contact us on *** or via email on *** should you have any further comments or suggestions.
Kind regards,
Lynn
Best regards,