NK
Nafisa K
1 reviews | Active since Jun 2022
02 Mar 2023, 14:27
Double installments in one month
i keep receiving threatening sms from Truworths to pay my account. My account is up to date and now i have a balance of 650 something but they always wants me to pay like 50percent of the balance owing and dont divide it over 6 months. They always trying to make the customer pay 2 months installment in in one month before the 7th of each month. i will be definitely closing my account. If my balance is 6 hundred and sumthing why must i pay half the amount now
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Truworths's replyOfficial
03 Mar 2023, 09:17 Dear Nafisa,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Truworths Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Truworths Customer Service
Truworths's reply03 Mar 2023, 09:17
Official
Dear Nafisa,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Truworths Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Truworths Customer Service