1 reviews | Active since Jul 2011
Double Billing *****!!!!
On the 14th of August I bought clothing at the Greenstone store where I wanted to use the sms voucher as sms'd to me. The voucher amount was deducted from the balance, which was paid on my credit card. (amount deducted off my card as per bank statement). I received an SMS notification and later today a statement advising that I owe the exact amount(as paid on my credit card) on my account. Hows that for double billing your clients???? Fix this and close my account.....and never ever contact me again for anything. PS. Shove your annual fees. I want nothing from your company!!!
Thank you for your post and the opportunity to assist you in resolving this matter.
Following our communication with you, we confirm that you were not charged double for the purchase made on 14 August 2017. Our records reflect that, even though it was an account purchase, the amount charged was settled immediately. We have also clarified the remaining account balance currently owing.
We trust that we were able to adequately resolve this matter for you, and hope that you would reconsider your decision to close the account with us.
Kind regards,
Truworths Online Team
Thank you for your post and the opportunity to assist you in resolving this matter.
Following our communication with you, we confirm that you were not charged double for the purchase made on 14 August 2017. Our records reflect that, even though it was an account purchase, the amount charged was settled immediately. We have also clarified the remaining account balance currently owing.
We trust that we were able to adequately resolve this matter for you, and hope that you would reconsider your decision to close the account with us.
Kind regards,
Truworths Online Team