SP
Seopa P
1 reviews | Active since Apr 2016
18 Apr 2016, 18:54
Double billing
On the 15 i went to truworths to pay my account and come sunday i received sms that i was double billed with the same amount. I went to truworths to check with them and i was told to go to my bank to sort it out. Absa charge for statement and reverse which have to be paid by me on the fault that is not mine. Kindly assist on the issue
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Truworths's replyOfficial
21 Apr 2016, 15:50Hello portiaseopa,
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your concerns and wish to confirm that we had an issue on 17 April 2016 where certain customer's bank accounts were indeed erroneously debited on the mentioned date.
ABSA and Nedbank Bank had confirmed that the error occurred on their side. We were informed that all incorrect debits would be reversed in the following days thereafter.
We sincerely apologise for any inconvenience that may have been caused to you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your concerns and wish to confirm that we had an issue on 17 April 2016 where certain customer's bank accounts were indeed erroneously debited on the mentioned date.
ABSA and Nedbank Bank had confirmed that the error occurred on their side. We were informed that all incorrect debits would be reversed in the following days thereafter.
We sincerely apologise for any inconvenience that may have been caused to you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Truworths Online Team
Truworths's reply21 Apr 2016, 15:50
Official
Hello portiaseopa,
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your concerns and wish to confirm that we had an issue on 17 April 2016 where certain customer's bank accounts were indeed erroneously debited on the mentioned date.
ABSA and Nedbank Bank had confirmed that the error occurred on their side. We were informed that all incorrect debits would be reversed in the following days thereafter.
We sincerely apologise for any inconvenience that may have been caused to you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your concerns and wish to confirm that we had an issue on 17 April 2016 where certain customer's bank accounts were indeed erroneously debited on the mentioned date.
ABSA and Nedbank Bank had confirmed that the error occurred on their side. We were informed that all incorrect debits would be reversed in the following days thereafter.
We sincerely apologise for any inconvenience that may have been caused to you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Truworths Online Team