Dont you wish it was a compliment

I have been a customer of truworths for the last 10 years. I have been paying every month and up to this day i have not even received an account card. I have made multiple requests to truworths to get this rectified with no success. I have alsonrecently ordered online due to covid-19 and waited 8 days for my order to be delivered, only to find there was 3 items short on my order. These online ordered items are paid upfront but Truworths' way of operating is completely and utterly frustrating, pathetic and putrid to say the least. When it comes to paying the instalment every month they can call u n sms u and send MBD attorneys after you but when it is their turn to deliver they just end up doing nothing. At this point i think that i will not make any payments on my account until these issues are rectified to my satisfaction.