1 reviews | Active since Jul 2015
Dont think you can return a gift at Truworths.....
I have been a loyal customer of Truworths for 18 years, held an account and kept it up to date. I received a gift for my wedding / kitchen tea with the gift tag but the price obviously removed. I was not sure who I had received it from. As I am allergic to the satin material I returned it Truworths, well had the intention of returning it to Truworths and asked if I could swap it for something else. They said I had to ask the person for a receipt or a gift receipt. No other store in any other shopping centre has this policy. Futhermore, how rude is this to ask someone who gives you a gift to ask them for a receipt. I find it absolutely shocking and offensive especially for the person who has bought the gift. How are they to know your particular tastes and you do not want to offend them. I did not ask for the money back, I simply asked to swap it for something else in the store. Hence I have closed my account and will never buy from Truworths again, let them be THE only clothing store in East London I will drive to Port Elizabeth to do my shopping. Am bitterly disappointed with the service from a well known countrywide store.
Thank you for your post and affording us the opportunity to clarify your concerns.
Our returns policy ensures that our customers are aware that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current . As a result, we deem it vital that it is adhered to at all times.
The gift receipt needs to be requested at the time of purchase in order to facilitate an easy return. We do encourage our customers to request a gift receipt in the event of purchasing a gift.
Whilst we acknowledge your frustration, we can confirm that you were correctly informed that we cannot assist you without the required proof of purchase.
We have liaised with the relevant Store Manager who informed us that the garment was left in store by you, in a damaged state. We urge you to collect it from the store at your earliest convenience.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to clarify your concerns.
Our returns policy ensures that our customers are aware that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current . As a result, we deem it vital that it is adhered to at all times.
The gift receipt needs to be requested at the time of purchase in order to facilitate an easy return. We do encourage our customers to request a gift receipt in the event of purchasing a gift.
Whilst we acknowledge your frustration, we can confirm that you were correctly informed that we cannot assist you without the required proof of purchase.
We have liaised with the relevant Store Manager who informed us that the garment was left in store by you, in a damaged state. We urge you to collect it from the store at your earliest convenience.
Kind regards,
Lynn