1 reviews | Active since Jul 2015
Dont think you can return a gift at Truworths.....
Dear Lynn<br> <br> Thank you for your Feedback. <br> <br> Upon returning the items which were gifts (without a gift receipt) they were in perfect condition. However Truworths being THE only store that will not allow you to return an item without a receipt.. and as explained in my previous message gifts do not come with receipts firstly. <br> <br> Secondly on occasions such as weddings / kitchen teas one often does not know or remember who the item is from. <br> <br> Thirdly you can offend the person by asking them for a receipt. <br> <br> So the items being completely useless to me, I refused to leave them in your store to make more profit off them so hence I left the shredded pile along with my card on your customers services desk. And I will not be back in your store to collect them, as mentioned I will never step foot in a Truworths store to buy anything if it were the last store in East London. Your policy is shocking and can be completely humiliating to someone who is asked for a receipt. I have never heard of anything so bizarre.<br> <br> In saying this kindly ask your advertising department to remove me from your mailing lists and well your sms department... I do not need to receive communication from Truworth
Thank you for your post.
We acknowledge that you are not happy with the feedback provided to you in this regard.
We believe that our Returns Policy is fair to all our customers, since a gift receipt can be requested at the time of purchasing the gift and the price of the item is masked. As an extended courtesy to our customers our stores may from time-to-time request additional information regarding the purchase of the item, in order to aid the gift recipient, in locating a copy of the transaction.
We once again regret that you have decided to close your account with us, as we truly value you as our customer. We do hope that you will understand our stance in this regard.
Yours in Fashion,
Lynn
Thank you for your post.
We acknowledge that you are not happy with the feedback provided to you in this regard.
We believe that our Returns Policy is fair to all our customers, since a gift receipt can be requested at the time of purchasing the gift and the price of the item is masked. As an extended courtesy to our customers our stores may from time-to-time request additional information regarding the purchase of the item, in order to aid the gift recipient, in locating a copy of the transaction.
We once again regret that you have decided to close your account with us, as we truly value you as our customer. We do hope that you will understand our stance in this regard.
Yours in Fashion,
Lynn