WS
Wandie S
1 reviews | Active since Oct 2018
18 Sept 2019, 11:54
Don't recommend Truworths to anyone.
Today while I am work hard bad experience with call center agent from collections who didn't identify herself went on with her business said she could find me on my phone talked at the call center where I work while all calls are recorded I could loss my job and never pay them again I am so stressed and frustrated.
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Replies (2)
Truworths's replyOfficial
18 Sept 2019, 12:42We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply18 Sept 2019, 12:42
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
19 Sept 2019, 09:57Thank you for your post.
We were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you. The service described in your post is unacceptable and not in line with the standards we set for ourselves.
Following the conversation you had with the consultant’s superior, we can confirm that this matter has been resolved. We assure you that the matter will be addressed with the consultant in question.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
We were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you. The service described in your post is unacceptable and not in line with the standards we set for ourselves.
Following the conversation you had with the consultant’s superior, we can confirm that this matter has been resolved. We assure you that the matter will be addressed with the consultant in question.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
Truworths's reply19 Sept 2019, 09:57
Official
Thank you for your post.
We were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you. The service described in your post is unacceptable and not in line with the standards we set for ourselves.
Following the conversation you had with the consultant’s superior, we can confirm that this matter has been resolved. We assure you that the matter will be addressed with the consultant in question.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
We were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you. The service described in your post is unacceptable and not in line with the standards we set for ourselves.
Following the conversation you had with the consultant’s superior, we can confirm that this matter has been resolved. We assure you that the matter will be addressed with the consultant in question.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team