DONT ORDER AT TRUWORTHS ONLINE THEY JUST DONT CARE ABOUT THE CUSTOMER

I Placed an order more than two weeks ago after 7 days my order still wasnt processed ,I sent several emails to online at Truworths as well as services@ Truworths I received several receipts with no response only after I threatened to escalate to social media I received a response this morning from Zania saying they are investigating and will advise ,still no feedback from Zania then a few minutes ago i got an sms saying i was refunded for one of the items its not available i ordered when it was availabel now i cant have it bvecause someone at truworths jus didnt bother to process my order this is not acceptable as this is the 2nd time this has happened with my online order ,I DONT WANT THE CREDIT I WANT MY ORDER WHY MUST I NOT GET WHAT I ORDERED WHEN I OREDERED WHILE THEIR WAS STOCK AND RESPLY NO RESPONSE JUST AN SMS STATING THIS NONSENSE ,I WANT MY ORDER OR SOMETHING SIMILAR FOR THE SAME PRICE OF MY ORDER THIS IS TERRIBLE WITH MY LAST ORDER O PROMISED MY DAD THE HOODY AND WHEN THE TIME CAME IT WAS NO ,ONGER IN STOCK EVERTYTIME THIS TERRIBLE TERRIBLE SERVICE I WILL SETTLE THIS ACCOUNT AT CLOSE IT I WANT NO BUSINESS WITHA BUSNIESS THAT HAS NO CUSTOMER SERVICE DONT CARE I MSUT JUST ACCEPT THIS AFTER TWO WEEKS I MUST ACCEPT NO STOCK ,IS IT BECAUSE TRUWORTHS DOESNT NEED ME AS A CUSTMER THEY HAVE TO MANY TO LOOK AFTER ONE?