SP
Sheri P
1 reviews | Active since Nov 2016
10 May 2019, 16:51
Don't have an account with you! Stop letting MBD call and text me that I owe you!!! I don't!!!
Truworths gave my number to MBD attorneys to harass me to pay an account that I DON'T HAVE, nor ever had! I've never had an account with you, get your paperwork in order! Take my number of your MBD list and leave me the hell alone.
Helpful (0)
Replies (2)0
Replies (2)
Truworths's replyOfficial
11 May 2019, 09:41We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply11 May 2019, 09:41
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
13 May 2019, 12:05Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
This was clearly a case of an incorrect telephone number being attached to a customer who is in fact in arrears with us. We completely understand your frustration and have been informed that your contact number has been removed. Please note these changes take up 24-48 hours to take effect. We can further confirm that you were contacted and advised of the outcome of this matter.
We sincerely apologise for any inconvenience caused as a matter of this, and believe that we were able to acceptably attend to your concerns raised.
Yours in service,
Truworths Online Team
Truworths's reply13 May 2019, 12:05
Official
Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
This was clearly a case of an incorrect telephone number being attached to a customer who is in fact in arrears with us. We completely understand your frustration and have been informed that your contact number has been removed. Please note these changes take up 24-48 hours to take effect. We can further confirm that you were contacted and advised of the outcome of this matter.
We sincerely apologise for any inconvenience caused as a matter of this, and believe that we were able to acceptably attend to your concerns raised.
Yours in service,
Truworths Online Team