VM
Vivienne M

1 reviews | Active since Jun 2011

10 Aug 2017, 11:24

Dont have account with you but keep getting threatened via calls + SMS

<p>It seems someone opened a Truworths account using my cell phone number as their contact number **********ly. I am getting threatening SMS's from Truworths through MBD on (011) ********** , that this is a final notice before legal action will be taken, on an account I don’t own nor ever had. Spoke to MDB, but they say its not their problem I need to speak to Truworths. Truworths says no speak to MDB???? Don’t you guys check the ID numbers of people opening accounts with you? Dont you validate the cellphone numbers when the person is in front of you? I PLACE IT ON RECORD, I DO NOT own a Truworths Account. I Have NEVER had one nor do I have ANY ACCOUNTS with you or any other of your stores! I pay cash when i buy. I dont buy on account! Check your records. Clearly you can see I am not the person who opened an account with you. Yet you continue to send me threatening sms'ses to my personal number threatening me with Legal Action "Making a payment of R600.00 on your TRUWORTHS acc is crucial. If you are unable, call us on (011) ********** . Acc No: ********** ********** "<br />CLEARLY YOU HAVE THE WRONG CELLPHONE NUMBER! How many times do you want me to spell it out? I am going to REPORT you to the Law society/Debt Council if you are going to continue to send me threatening sms'ses as I dont have accounts, not with you, not with any other of your stores! What type of micky mouse operation are you running there? How many times must i still call to try and sort this matter with my cellphone number out. SORT THIS OUT ASAP and send me written confirmation once done! Ive had my CONTRACT cellphone number since 2003. It belongs to me. Not to the person who opened an account with you. And clearly my name does not match the person that owes you money. Kindly remove my cellphone number immediately from all your systems or I will use social media to sort this out for me, as clearly you are not interested. Your choice. You have till close of business today to respond and appologise and sort this matter out and remove my cellphone number from all your systems. Thank you.</p>

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Replies (3)
Truworths
Truworths's reply22 Aug 2017, 14:22
Official

Thank you for bringing your concerns to our attention and for affording us the opportunity to respond.

We apologize for the erroneous communication you received intended for one of our account holders.

We can verify that your details have been removed from our database and kindly request that you allow 24 hours for our system to update.

We hope that we were able to acceptably attend to your concerns and once again sincerely apologize for your experience.

Sincerely yours,

Truworths Online Team

VM
Vivienne M's update25 Aug 2017, 11:17
Reviewer Update
Good day This matter is still not resolved! I am still getting daily sms threat messages! Today is the 25th August. Please urgently advise? Regards
VM
Vivienne M's update29 Aug 2017, 09:31
Reviewer Update
Still no response! Don't tell me this matter is sorted if its not! Why are you lying TRUWORTHS? Why are you still sending me daily sms messages? Why am I still getting messages from both TRUWORTHS AND MBD???? How hard is it for you to understand that I DONT HAVE ANY ACCOUNTS WITH YOU! REMOVE MY CELL NUMBER IMMEDIATELY FROM YOUR SYSTEMS! THIS IS AN INVASION OF MY PRIVACY! Are you running a micky mouse operation there that you cant even get something as simple as this right. REMOVE MY CELL NUMBER CLEARLY I AM NOT THE CLIENT YOU ARE LOOKING FOR!