1 reviews | Active since Jun 2011
Dont have account with you but keep getting threatened via calls + SMS
<p>It seems someone opened a Truworths account using my cell phone number as their contact number **********ly. I am getting threatening SMS's from Truworths through MBD on (011) ********** , that this is a final notice before legal action will be taken, on an account I don’t own nor ever had. Spoke to MDB, but they say its not their problem I need to speak to Truworths. Truworths says no speak to MDB???? Don’t you guys check the ID numbers of people opening accounts with you? Dont you validate the cellphone numbers when the person is in front of you? I PLACE IT ON RECORD, I DO NOT own a Truworths Account. I Have NEVER had one nor do I have ANY ACCOUNTS with you or any other of your stores! I pay cash when i buy. I dont buy on account! Check your records. Clearly you can see I am not the person who opened an account with you. Yet you continue to send me threatening sms'ses to my personal number threatening me with Legal Action "Making a payment of R600.00 on your TRUWORTHS acc is crucial. If you are unable, call us on (011) ********** . Acc No: ********** ********** "<br />CLEARLY YOU HAVE THE WRONG CELLPHONE NUMBER! How many times do you want me to spell it out? I am going to REPORT you to the Law society/Debt Council if you are going to continue to send me threatening sms'ses as I dont have accounts, not with you, not with any other of your stores! What type of micky mouse operation are you running there? How many times must i still call to try and sort this matter with my cellphone number out. SORT THIS OUT ASAP and send me written confirmation once done! Ive had my CONTRACT cellphone number since 2003. It belongs to me. Not to the person who opened an account with you. And clearly my name does not match the person that owes you money. Kindly remove my cellphone number immediately from all your systems or I will use social media to sort this out for me, as clearly you are not interested. Your choice. You have till close of business today to respond and appologise and sort this matter out and remove my cellphone number from all your systems. Thank you.</p>
Thank you for bringing your concerns to our attention and for affording us the opportunity to respond.
We apologize for the erroneous communication you received intended for one of our account holders.
We can verify that your details have been removed from our database and kindly request that you allow 24 hours for our system to update.
We hope that we were able to acceptably attend to your concerns and once again sincerely apologize for your experience.
Sincerely yours,
Truworths Online Team
Thank you for bringing your concerns to our attention and for affording us the opportunity to respond.
We apologize for the erroneous communication you received intended for one of our account holders.
We can verify that your details have been removed from our database and kindly request that you allow 24 hours for our system to update.
We hope that we were able to acceptably attend to your concerns and once again sincerely apologize for your experience.
Sincerely yours,
Truworths Online Team
