Don't have a Truworths account

I had to move and my rent is R4000 more. I have sent 10 emails to Truworths for payments arrangements. I will get 10 calls a day even on a Saturday and Sunday to make payments. I am now getting panic attacks as they are harassing me. I have my account with them for 30 years..I am 57 years and this is not TCF..this is a disgrace and I am still waiting for the Complaints department to answer my emails.