1 reviews | Active since Jul 2017
dont care attitude
<p>today 6/07/2017 calling the call centre at truworths just to stop a debit order, speaking to a consultant who in first place sounded like she was not intrested in speaking to me, i also enquired on my surname change which i had done in store at the glen branch months ago yet thruworths have not yet updated their systems . the consultant on the phone didnt even advise me when the call was done the phone just droped in my ear, that was at 14h36, my second call back was made at 14h41 6/07/2017 where i got through to a consultant and this consultant was having a very personal conversation with her collegue after that the call just droped in my ear again, customer service training is something needed at truworths. very disappointed in the service i received today....</p>
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we strive to provide our customers with excellent service and a pleasant shopping experience where customers are assisted by knowledgeable, efficient and enthusiastic consultants.
The service described in your post is no more acceptable to us than it is to you and we can assure you that your concerns were brought to the attention of the relevant Customer Services Manager to address. We regret that we were unable to reach you on the number provided in your post and trust that we were able to satisfactorily clarify and resolve this matter with our response.
Please do not hesitate to contact us on *** or via email on *** should you have any further comments or suggestions.
Best regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we strive to provide our customers with excellent service and a pleasant shopping experience where customers are assisted by knowledgeable, efficient and enthusiastic consultants.
The service described in your post is no more acceptable to us than it is to you and we can assure you that your concerns were brought to the attention of the relevant Customer Services Manager to address. We regret that we were unable to reach you on the number provided in your post and trust that we were able to satisfactorily clarify and resolve this matter with our response.
Please do not hesitate to contact us on *** or via email on *** should you have any further comments or suggestions.
Best regards,
Truworths Online Team