DON'T BUY GIFTS FROM TRUWORTHS

DON'T BUY GIFTS FROM TRUWORTHS

I received gifts for my birthday. Multiple clothing items from 4 different shops. Mr Price and Guess had gift receipts and that was understandable as whoever purchased them for me had known about the procedure. However Edgars and Truworths had just the tags. Edgars had a tag with the price cut out and truworths had the price on the tag. I do not remember who gave me which item as there was several. Guess and Mr price exchanged them for me with no problem because of the gift receipts. Truworths Gateway had told me that I cannot return nor exchange the item because I need a slip or a gift recipient. The item was too small for me and had no purpose if I couldn't use it. I called for higher assistance and felt like I was treated with little respect and they were very unhelpful in the situation. They say I need to track back the person who bought me the gift (which I do not know who it was) and then get the slip to make an exchange. I feel they need to accommodate for situations like this as it is out of the receiver of the gift. Following their procedure to figure out who bought the gift would cost me more than the actual gift value and would morally be incorrect to start asking people what they bought me. The manager who attended to me was very stubborn and didn't give me any viable alternatives. Edgars on the other hand had no issues with returning their item and exchanging it for the correct size regardless of it not having a slip, nor the price on the tag. I appreciate the customer service from Edgars. I will try another Truworths branch for better service and help.