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cD
ccdb D

1 reviews | Active since Jan 2015

07 Dec 2019, 09:06

Don’t bother buying online for delivery from Truworths!!!!

I placed an online order on 29.11.19. The truworths website CLEARLY states delivery terms are 3-5 working days! I have still not received my order. Then this morning I get a message to say they have located my parcel and will take another 7-10 working days for delivery. By then I will be on holiday! I need the dress by Thursday, 12 Dec latest or you can cancel this order and refund me! What is wrong with you guys?? You need to manage your deliveries properly or take away your online functionality since you cannot cope with how online shopping works! This is absolutely ludicrous. Was the last time I bought anything from Truworths - useless!!!! Can someone senior please contact me on when I will get this dress or assist with cancellation and immediate refund!

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Replies (3)
Truworths
Truworths's reply08 Dec 2019, 09:29
Official
We acknowledge receipt of your review and appreciate you getting in touch with us. 

We will investigate your concerns raised and will provide you with feedback soon. 

Kind regards,

Truworths Online Team
cD
ccdb D's update10 Dec 2019, 09:41
Reviewer Update
In true Truworths style, nobody has contacted me! I want this order cancelled IMMEDIATELY and I want my account credited for the purchase as well as delivery fee credited!
cD
ccdb D's update12 Dec 2019, 13:41
Reviewer Update
Just for public knowledge - nobody got back to me on this complaint and I still do not have the order. My best advice is to steer clear from ordering anything online at Truworths unless you are prepared to wait in excess of 2 weeks for delivery. It has been over 2 weeks and I still don't have the order. When I asked for this order to be cancelled - I was told that once you place an online order, they cannot cancel it. Have you ever heard of anything more ludicrous?