Done With Truworths 🚮

I'm just putting it out there that right now, my biggest wish is for my finances to come right so that I can pay off my Truworths account in full, and never have to engage with the store in any way, shape, or form, going forward. With the harrasment and the ugliness I have faced today, I cannot wait to put Truworths behind me. I got a call in the morning at 08:37 about my account, which is in arrears. I explained my situation as well as my desire to pay to the lady I spoke to, and she told me that she would make a note on the system. She eliminated the fact that she needed to put down a commitment to pay, but she was kind enough, so that was cool. Until I got a missed call at 10:24am about the same thing. I called back and explained again, while also remarking about my surprise at a call about the same thing within a matter of hours. The lady I spoke to this time around told me that unless an arrangement to pay is made, the calls would continue. I tried to make an arrangement by telling her to put down month end, she said she couldn't, and that I could really only stop the calls by making a payment today. Then, at 15:45, I got another missed call from Truworths, and yet again, I called back to demonstrate my character as well as my willingness to pay despite my current situation. I told the lady who called this time about what happened earlier, and she spoke to me in a very patronising tone, not allowing me to get a word in. I told her that I did not appreciate the tone that she took with me, and she proceeded to try and engage me in an argument that was not going to get either of us anywhere. I made the arrangement to pay and signed off, but to say I am disappointed does not even cover how I feel about my experience. I was vulnerable enough to be honest about the financial situation I find myself in and my current limitations. With this said, I was not correctly informed on how to stop their system from harrassing me with numerous calls throughout the day. Then, I got spoken to as if though I am an imbecile by a woman determined to fight with me when there is nothing to fight about. I will pay, I am just not in a good space to do so at the moment, but my track record speaks for me. I had never missed a single payment until recently. With staff and practices like this, Truworths risks losing valuable customers. And, while I know that my closing my account and disengaging won't do anything worth noticing to the company's bottom line, it will bring me peace of mind. I am done Truworths. I sincerely pray that I get my money right so that I can do right by you as I always have, but most importantly, so that I can do right by myself and do away witn companies that embrace this kind of shark mentality. The snake (not fish) rots from the head. Someone is empowering your staff to think it's okay to treat customers like *******, and I am not here to put up with such malice.