RF
Raoul F
1 reviews | Active since Aug 2014
11 Aug 2015, 10:36
Don't remove off itc
2 months ago Ive settle my account. And still im showing on itc
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Replies (1)
Truworths's replyOfficial
17 Aug 2015, 11:59Hello ThisisRaoul,
Thank you for your post.
We were concerned to read about your query and as such immediately liaised with our Legal Department in this regard.
We were informed that your account had indeed been settled on 30 May 2015, and a paid up letter was emailed to you on 17 June. Upon further investigation they established that there was still a small credit balance reflecting on your account. This amount has subsequently been written off and a request has been submitted to the Credit Bureaus to update their records accordingly.
We have made attempts to contact you on the number provided in your post, however this number is invalid. We kindly request that, you allow a period of 14 working days for this information to be updated.
We wish to convey our sincerest apologies for any inconvenience caused as a result of this matter and trust that we were able to adequately attend to your concerns.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
We were concerned to read about your query and as such immediately liaised with our Legal Department in this regard.
We were informed that your account had indeed been settled on 30 May 2015, and a paid up letter was emailed to you on 17 June. Upon further investigation they established that there was still a small credit balance reflecting on your account. This amount has subsequently been written off and a request has been submitted to the Credit Bureaus to update their records accordingly.
We have made attempts to contact you on the number provided in your post, however this number is invalid. We kindly request that, you allow a period of 14 working days for this information to be updated.
We wish to convey our sincerest apologies for any inconvenience caused as a result of this matter and trust that we were able to adequately attend to your concerns.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Best regards,
Truworths's reply17 Aug 2015, 11:59
Official
Hello ThisisRaoul,
Thank you for your post.
We were concerned to read about your query and as such immediately liaised with our Legal Department in this regard.
We were informed that your account had indeed been settled on 30 May 2015, and a paid up letter was emailed to you on 17 June. Upon further investigation they established that there was still a small credit balance reflecting on your account. This amount has subsequently been written off and a request has been submitted to the Credit Bureaus to update their records accordingly.
We have made attempts to contact you on the number provided in your post, however this number is invalid. We kindly request that, you allow a period of 14 working days for this information to be updated.
We wish to convey our sincerest apologies for any inconvenience caused as a result of this matter and trust that we were able to adequately attend to your concerns.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
We were concerned to read about your query and as such immediately liaised with our Legal Department in this regard.
We were informed that your account had indeed been settled on 30 May 2015, and a paid up letter was emailed to you on 17 June. Upon further investigation they established that there was still a small credit balance reflecting on your account. This amount has subsequently been written off and a request has been submitted to the Credit Bureaus to update their records accordingly.
We have made attempts to contact you on the number provided in your post, however this number is invalid. We kindly request that, you allow a period of 14 working days for this information to be updated.
We wish to convey our sincerest apologies for any inconvenience caused as a result of this matter and trust that we were able to adequately attend to your concerns.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Best regards,