EO
Ebrahim O
1 reviews | Active since Apr 2014
29 Jul 2015, 10:32
Don't Open A Truworths Account
I recently found an item of clothing I wanted to purchase from Truworths but they did not have my size. I was told the only way they could get my size in was if I opened up an account and did a \Fashion delivery".<br> I was told that there is a charge of R40 to have the item delivered within 5 working days.<br> It's going on 10 days now and I still have not heard from anyone about the whereabouts of this item.<br> This service is ridiculous. No need to say this account will soon be closed."""
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Truworths's replyOfficial
30 Jul 2015, 11:06Hello Ebrahim Osborne,
Thank you for your post.
We sincerely apologise for the service you received regarding your Fashion Delivery order and agree that it is unacceptable and certainly not the norm.
Our Customer Services Manager has informed us that there was a delay from head office in processing your order and she has asked us to apologise to you for any frustration or inconvenience this has caused you.
Having said this, we are pleased to confirm that your parcel was delivered to the delivery store of your choice on 29 July 2015 and that you were notified of this. In addition, the delivery fee has been waivered from your account.
We hope that the attention afforded to your query has reassured you that we value you as our customer. We value your patronage and we would not like to lose you as an account holder.
Should you have any further comments or suggestions, please contact us on *** or via email at ***.
Sincere apologies
Lynn
Thank you for your post.
We sincerely apologise for the service you received regarding your Fashion Delivery order and agree that it is unacceptable and certainly not the norm.
Our Customer Services Manager has informed us that there was a delay from head office in processing your order and she has asked us to apologise to you for any frustration or inconvenience this has caused you.
Having said this, we are pleased to confirm that your parcel was delivered to the delivery store of your choice on 29 July 2015 and that you were notified of this. In addition, the delivery fee has been waivered from your account.
We hope that the attention afforded to your query has reassured you that we value you as our customer. We value your patronage and we would not like to lose you as an account holder.
Should you have any further comments or suggestions, please contact us on *** or via email at ***.
Sincere apologies
Lynn
Truworths's reply30 Jul 2015, 11:06
Official
Hello Ebrahim Osborne,
Thank you for your post.
We sincerely apologise for the service you received regarding your Fashion Delivery order and agree that it is unacceptable and certainly not the norm.
Our Customer Services Manager has informed us that there was a delay from head office in processing your order and she has asked us to apologise to you for any frustration or inconvenience this has caused you.
Having said this, we are pleased to confirm that your parcel was delivered to the delivery store of your choice on 29 July 2015 and that you were notified of this. In addition, the delivery fee has been waivered from your account.
We hope that the attention afforded to your query has reassured you that we value you as our customer. We value your patronage and we would not like to lose you as an account holder.
Should you have any further comments or suggestions, please contact us on *** or via email at ***.
Sincere apologies
Lynn
Thank you for your post.
We sincerely apologise for the service you received regarding your Fashion Delivery order and agree that it is unacceptable and certainly not the norm.
Our Customer Services Manager has informed us that there was a delay from head office in processing your order and she has asked us to apologise to you for any frustration or inconvenience this has caused you.
Having said this, we are pleased to confirm that your parcel was delivered to the delivery store of your choice on 29 July 2015 and that you were notified of this. In addition, the delivery fee has been waivered from your account.
We hope that the attention afforded to your query has reassured you that we value you as our customer. We value your patronage and we would not like to lose you as an account holder.
Should you have any further comments or suggestions, please contact us on *** or via email at ***.
Sincere apologies
Lynn