Don't care attitude
<p>on Sunday 7 August I went into the Lynnwood Ridge Mall branch. There were possibly two customers. I selected a few items including a set of panties I intended to hold against my clothing to see if they would fit. They were taken away. I asked if perhaps they had a tape measure. No .. No solution offered. I left behind the clothes. Spoke to the manager on the way out.. Just "sorry" not the slightest attempt to rescue the situation.. </p> <p>Logged a complaint on their website. The automated response says to expect a response within two days.. Nothing. It's possible someone called me as I have been away but no message and no email. Poor.. </p> <p>Account no ********** ********** </p>
Thank you for your post.
We acknowledge your frustration in this regard and sincerely apologize for the delay in attendance to your complaint. At Truworths, our staff are trained to always treat customers in a professional and efficient manner at all times and it truly concerning to read of your experience.
We immediately escalated this matter to the Area Manager of the store to urgently address your concerns. We believe that the Area Manager has contacted you and has apologized for the manner in which you were assisted. She will further take this as an opportunity to remind staff on the importance of upholding our high service standard at all times.
We thank you for bringing this matter to our attention and trust that we have adequately attended to your concerns in this regard.
Should you have any further comments, suggestions or enquiries, please feel free to contact us on 021- ********** or via email **********
Sincerely yours,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration in this regard and sincerely apologize for the delay in attendance to your complaint. At Truworths, our staff are trained to always treat customers in a professional and efficient manner at all times and it truly concerning to read of your experience.
We immediately escalated this matter to the Area Manager of the store to urgently address your concerns. We believe that the Area Manager has contacted you and has apologized for the manner in which you were assisted. She will further take this as an opportunity to remind staff on the importance of upholding our high service standard at all times.
We thank you for bringing this matter to our attention and trust that we have adequately attended to your concerns in this regard.
Should you have any further comments, suggestions or enquiries, please feel free to contact us on 021- ********** or via email **********
Sincerely yours,
Truworths Online Team