Doesn’t Follow CPA - Factory Fault Jewellery

Wish there were 0 Stars

Don’t buy Jewellery from Truworths! Wife bought a Silver Gold plated ring from their “fine jewellery” department and the plating came off and a stone came out after a few hours of use. Bought the ring yesterday and tried to return it this morning. Now Eastgate isn’t following the CPA for a refund! Truworths never follows the CPA and I’m sick and tired of it! They will never exchange items that have factory damage, even though the CPA explicitly names it. The managers there are rude and accusatory. There’s no managers discretion and a regional manager is never available on a weekend! She refused to take the calls from the staff.

They are *******ly trading by ignoring the CPA.

This is the second time I’ve had issues with them.

There is zero customer service! They even made my wife burst into tears as they sold her a defective factory fault ring and ****** R500 from us!

Stay very far away!