yN
yasheen N
1 reviews | Active since Dec 2012
15 Dec 2015, 18:26
Does not want to exchange item
I purchased an item on the less 25% promotion and when I want to exchange it, they want to charge me the normal price
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Truworths's replyOfficial
21 Dec 2015, 13:48Hello yash15,
Thank you for your post.
When our sale of up to 25% off already reduced merchandise is advertised, we clearly state the start and end date. All transactions processed either before the start date or after the end date will be processed at the current system price. Any credit/refund is processed in the original method of tender and a new transaction is processed for the replacement item. It is therefore important for customers to be sure that they are happy with their purchase/s before the sale ends.
Whilst we acknowledge your frustration in this regard we trust that you will be able to perceive and accept our stance in this regard.
Should you require assistance with any other matter of concern, please contact us on *** or via email on ***.
Yours sincerely,
Lynn
Thank you for your post.
When our sale of up to 25% off already reduced merchandise is advertised, we clearly state the start and end date. All transactions processed either before the start date or after the end date will be processed at the current system price. Any credit/refund is processed in the original method of tender and a new transaction is processed for the replacement item. It is therefore important for customers to be sure that they are happy with their purchase/s before the sale ends.
Whilst we acknowledge your frustration in this regard we trust that you will be able to perceive and accept our stance in this regard.
Should you require assistance with any other matter of concern, please contact us on *** or via email on ***.
Yours sincerely,
Lynn
Truworths's reply21 Dec 2015, 13:48
Official
Hello yash15,
Thank you for your post.
When our sale of up to 25% off already reduced merchandise is advertised, we clearly state the start and end date. All transactions processed either before the start date or after the end date will be processed at the current system price. Any credit/refund is processed in the original method of tender and a new transaction is processed for the replacement item. It is therefore important for customers to be sure that they are happy with their purchase/s before the sale ends.
Whilst we acknowledge your frustration in this regard we trust that you will be able to perceive and accept our stance in this regard.
Should you require assistance with any other matter of concern, please contact us on *** or via email on ***.
Yours sincerely,
Lynn
Thank you for your post.
When our sale of up to 25% off already reduced merchandise is advertised, we clearly state the start and end date. All transactions processed either before the start date or after the end date will be processed at the current system price. Any credit/refund is processed in the original method of tender and a new transaction is processed for the replacement item. It is therefore important for customers to be sure that they are happy with their purchase/s before the sale ends.
Whilst we acknowledge your frustration in this regard we trust that you will be able to perceive and accept our stance in this regard.
Should you require assistance with any other matter of concern, please contact us on *** or via email on ***.
Yours sincerely,
Lynn