pL
previn L

1 reviews | Active since Feb 2020

30 Apr 2020, 16:36

***** service.

Hi. I've been feeling bothered about the privacy of my account information that I have especially when it comes to payment information. I got a message after several calls during this lockdown that I'm suppose to pay R255 by the 24th of April 2020. Someone then eventually called stating my details and how much I am suppose to pay and asks that a debit order go off on this date Iland I agreed. I received a message again that my debit order was unsuccessful on the 28th of April and that I now have to pay R395. After I emailed them about my problem someone called said they will check it out and just said that they will get back to me on the 15th of May 2020. How is that possible if the company is closed and we are having this pandemic I thought. I don't like what is happening here. Now I'm feeling like my bank account isn't safe anymore neither is the privacy of my details at this company. I don't like what's happening and I hope they can have this problem sorted.

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Replies (2)
pL
previn L's update02 May 2020, 12:55
Reviewer Update
I think it's fair to say that truworths don't really care about how their brand is looking bad as long as they get their money. I've given it a few days chance for a reply on my email about my payment problem. It's gona look bad on my creditscore too if I don't pay the account but I'm not making any further payment until my questions are answered on my information that they might have shared with a person that isn't even employed with them. This is making me feel like I regret taking out an account with them in the first place.
Truworths
Truworths's reply09 Jul 2020, 10:07
Official
 We acknowledge receipt of your review and appreciate you getting in touch with us.  We investigated your concerns raised and can confirm that this matter has been resolved.  Kind regards,  Truworths Online Team