Do you know what Quality Monitoring is?

I would just like to express my utter, utter disappointment towards Truworths, Mall@ Carnival. I arrived at the store with my mom at around 18:45 pm, 23/07/2015. When we got there, the trellidor was half way closed and when we asked the security why was the door closed at that time he said it was because the store has closed for the day and when asked what time does the store closes, he just mumbled his words and we just entered the store. After finding the dress and blazer I was looking for, I then went towards the fitting room to fit the clothes and was told that I cannot go through as the fitting room was closed. Apparently, when the door closes, so does the fitting room. Irrespective of the store being full of customers. There were people in the store. Truworths CUSTOMERS at that. How the does that work exactly?. How do you guys expect me to purchase a clothing attire without fitting it? It wasn't even 19:00pm. Never have I ever experienced such ill service. If this is how Truworths treat its customer, then good luck. You just lost a loyal customer. By the way, the dress that I took had a tear on it. I took it because I really needed a dress ASAP. We paid at 18:58 pm.