1 reviews | Active since Jan 2014
Do not shop at truworths
I cant believe that a big company like truworths does not want to exchange items without a slip. I lost my slip this happens I bought a gift for someone but its the wrong size. Willobridge truworths does not want to exchange it without the slip the found my transaction on their data base and still dont want to change it. What must i do with the item trow it away because it cant fit me. Definitely wont be shopping there again.
Thank you for your post and allowing us the opportunity to attend to your query.
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that it is accompanied by the original proof of purchase, the swing ticket is still attached and the item has not been worn or used.
We acknowledge your frustration regarding this matter, but verify that your exchange request did not fully comply with the Terms and Conditions of our Returns Policy, which are visible on the reverse side of our dockets and on our website at www.identity.co.za. As a result, we confirm that you were correctly advised that we will not be able to authorise your exchange.
We regret that you are not pleased with the decision made, but hope that you will be able to understand our viewpoint in this issue.
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to attend to your query.
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that it is accompanied by the original proof of purchase, the swing ticket is still attached and the item has not been worn or used.
We acknowledge your frustration regarding this matter, but verify that your exchange request did not fully comply with the Terms and Conditions of our Returns Policy, which are visible on the reverse side of our dockets and on our website at www.identity.co.za. As a result, we confirm that you were correctly advised that we will not be able to authorise your exchange.
We regret that you are not pleased with the decision made, but hope that you will be able to understand our viewpoint in this issue.
Yours sincerely,
Truworths Online Team