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valarie G
1 reviews | Active since Oct 2015
05 Jun 2023, 08:49
DO NOT PURCHASE ANY GLITTER OR SHIMMER DRESSES FROM TRUWORTHS
I purchased a grey glitter dress online from Truworths a week ago... ABSOLUTELY PATHETIC QUALITY. The dress was priced at R999 - Daniel Hecter. I wore the dress to a wedding this weekend and the glitter was just EVERYWHERE, all over my house, on both my little kids, all over my vehicle and any guest from the wedding that I came into contact with - spreading worse than covid.
It is an actual nightmare trying to get this glitter out .
Please do not purchase any glitter dresses from truworths. I was so embarrassed and you will be too
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Replies (2)
Truworths's replyOfficial
05 Jun 2023, 17:50Dear Valarie,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania
Truworths Customer Service
Truworths's reply05 Jun 2023, 17:50
Official
Dear Valarie,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania
Truworths Customer Service
Truworths's replyOfficial
07 Jun 2023, 11:02Hi Valerie,
We have attempted to contact you and we have been unsuccessful. Your welcome to take your dress in question to the your nearest store and have the store manager assess your dress and he or she needs to make a decision on the credit or exchange.
We trust that you understand our explanation.
We have attempted to contact you and we have been unsuccessful. Your welcome to take your dress in question to the your nearest store and have the store manager assess your dress and he or she needs to make a decision on the credit or exchange.
We trust that you understand our explanation.
Regards
Tania
Truworths Customer Service
Truworths's reply07 Jun 2023, 11:02
Official
Hi Valerie,
We have attempted to contact you and we have been unsuccessful. Your welcome to take your dress in question to the your nearest store and have the store manager assess your dress and he or she needs to make a decision on the credit or exchange.
We trust that you understand our explanation.
We have attempted to contact you and we have been unsuccessful. Your welcome to take your dress in question to the your nearest store and have the store manager assess your dress and he or she needs to make a decision on the credit or exchange.
We trust that you understand our explanation.
Regards
Tania
Truworths Customer Service