1 reviews | Active since Jan 2018
Do not buy Hallmark products from Truworths
SHAME ON HALLMARK & TRUWORTHS Do not bother to purchase ANY jewellery from Hallmark at Truworths. Their guarantee/warranty means absolutely ZERO. My son got a Hallmark watch for his birthday from his girlfriend. She bought the watch at Truworths in Mokopane. Long story short, today marked the 3rd time he had to return it as it just stopped working. Would have thought that they will replace it by now as they repaired it twice! Unfortunately for us, the warranty card/slip was misplaced (not the 1st two times though) although they have the repair slips on record. They now refuse to help. I also blame Truworths for pulling up their shoulders now. Seems to me like they're now only looking for an excuse. Useless!
We thank you for bringing this matter to our attention and affording us the opportunity to respond.
The service you received from the relevant store is unacceptable and not in line with the high standards of service we strive to offer our customers. Therefore, we deemed it necessary to escalate your concerns to the respective Store Manager to attend to.
We sincerely apologise to you for any inconvenience and frustration caused as a result of your concerns raised. We are however pleased to confirm that you will be returning to the store, and that this matter will be acceptably resolved.
Should you have any further queries or concerns, please contact us directly on *** or e-mail ***.
Kind regards,
Truworths Online Team
We thank you for bringing this matter to our attention and affording us the opportunity to respond.
The service you received from the relevant store is unacceptable and not in line with the high standards of service we strive to offer our customers. Therefore, we deemed it necessary to escalate your concerns to the respective Store Manager to attend to.
We sincerely apologise to you for any inconvenience and frustration caused as a result of your concerns raised. We are however pleased to confirm that you will be returning to the store, and that this matter will be acceptably resolved.
Should you have any further queries or concerns, please contact us directly on *** or e-mail ***.
Kind regards,
Truworths Online Team