1 reviews | Active since Apr 2017
DKNY FROM TRUWORTHS IS TRASH!
<p>I bought a DKNY MYNY and Be Delicious (the pink one) at Truworths in Cresta a few months ago and both the fragrance don’t last. You’d swear I am not wearing a perfume an hour after I’ve put it on, this is totally unacceptable!Ridiculous!! I don’t understand why I must spend so much money on something I assumed is quality and it is not. I might as well just buy those cheap perfumes from Avon! Y’all need to up your game! Or maybe Truworths is stocking up their trash from small street and put it in fancy packaging and overprice it? What a *******!! I am really really disappointed!!</p> <p> </p> <p> </p>
Thank you for your post and for allowing us the opportunity to respond.
At Truworths, providing our customers with quality merchandise is of utmost importance to us and we are concerned to read of your experience.
In line with our returns policy, merchandise that is found to be defective can be returned within 6 months from the date of purchase provided that valid proof of purchase is presented. We have liaised with the manager of the store referred to in you post, who has requested for you to return to store with the fragrances and proof of purchase for him to escalate this matter to the relevant supplier.
We have attempted to contact you in this regard but were unfortunately unsuccessful in our attempts.
We hope to see you in store soon in order for the manager to assist in resolving this matter for you. Please feel free to also contact us on *** or via email to *** and we will gladly assist.
Kind regards,
Truworths Online Team
Thank you for your post and for allowing us the opportunity to respond.
At Truworths, providing our customers with quality merchandise is of utmost importance to us and we are concerned to read of your experience.
In line with our returns policy, merchandise that is found to be defective can be returned within 6 months from the date of purchase provided that valid proof of purchase is presented. We have liaised with the manager of the store referred to in you post, who has requested for you to return to store with the fragrances and proof of purchase for him to escalate this matter to the relevant supplier.
We have attempted to contact you in this regard but were unfortunately unsuccessful in our attempts.
We hope to see you in store soon in order for the manager to assist in resolving this matter for you. Please feel free to also contact us on *** or via email to *** and we will gladly assist.
Kind regards,
Truworths Online Team