RR
Ruth R
1 reviews | Active since Aug 2021
28 Aug 2021, 10:58
Dissatisfied and humiliated client
I went to Truworths with my green barcoded Identity document to find out how much I can buy for and they declined to help me as my I'd is not in a good condition and I was sent an approval notice for an account ...but currently home affairs don't issue smart I'd card,will only issue smart as from level 2 how do I go about doing business with truworths
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Replies (2)
Truworths's replyOfficial
28 Aug 2021, 11:34Thank you for your post.
We escalated your concerns raised to the relevant department to investigate and feedback will be provided once feedback is received.
Kind regards,
Truworths Online Team
We escalated your concerns raised to the relevant department to investigate and feedback will be provided once feedback is received.
Kind regards,
Truworths Online Team
Truworths's reply28 Aug 2021, 11:34
Official
Thank you for your post.
We escalated your concerns raised to the relevant department to investigate and feedback will be provided once feedback is received.
Kind regards,
Truworths Online Team
We escalated your concerns raised to the relevant department to investigate and feedback will be provided once feedback is received.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
01 Sept 2021, 09:19Hi Ruth,
We have received the below feedback from the store management team:
You went to activate the account, unfortunately, the ID was placed under the UV light and the id did not pass the test. Therefore the store was unable to assist. We tried calling you however the phone just went straight to voicemail.
Please provide us with an alternate number should you still wish to discuss the matter further.
Kind Regards,
Truworths Online Team.
We have received the below feedback from the store management team:
You went to activate the account, unfortunately, the ID was placed under the UV light and the id did not pass the test. Therefore the store was unable to assist. We tried calling you however the phone just went straight to voicemail.
Please provide us with an alternate number should you still wish to discuss the matter further.
Kind Regards,
Truworths Online Team.
Truworths's reply01 Sept 2021, 09:19
Official
Hi Ruth,
We have received the below feedback from the store management team:
You went to activate the account, unfortunately, the ID was placed under the UV light and the id did not pass the test. Therefore the store was unable to assist. We tried calling you however the phone just went straight to voicemail.
Please provide us with an alternate number should you still wish to discuss the matter further.
Kind Regards,
Truworths Online Team.
We have received the below feedback from the store management team:
You went to activate the account, unfortunately, the ID was placed under the UV light and the id did not pass the test. Therefore the store was unable to assist. We tried calling you however the phone just went straight to voicemail.
Please provide us with an alternate number should you still wish to discuss the matter further.
Kind Regards,
Truworths Online Team.