Dissapointing service on a new account

Good day I am utterly dissapointed at the lack of support from Truworths with my new account...I lost my I'd, drivers licence an wallet on a trip from Nelspruit December 2021 I am a new Truworths account holder and would like to have my card activated. I took time off today to go an apply for my new ID..I was issued with a temporary Id and needed my account card activated asking your useless consultants at Truworths JHB CBD to kindly assist me as I have an awards evening tonight (work function) I was told a temporary ID is not a form of identification and they will not help me they dnt trust due to *****.....I am a customer begging as I need to purrchase clothing for my work function...please assist me as I am not a ********* I am yr customer.my I'd number is *** Mr Razeen Asvat as a matter of urgency. My work function start at 19h00 as a customer I humbly request your service....( I dont think anyone would do ***** with a limit of R750)****

Waiting your urgent response Mr Razeen Asvat