Dissapointed Customer

I am an account holder of truworths and have been receiving nothing more then dissapointing results.

Last month i paid R900 because they have been failing to debit from my account and i have asked their contact centre agents numerous times to set up a debit order.

To the main issue i paid R900 on the 26/05/2020, unfortunately i forgot to add my account number so i emidiatley sent proof of payment to *** for them to track the payment. On the 03/06/2020 i got call from truworths debt collectors and advised them i paid and pop to ***, i received another call the same day and sent another email to *** I also resent the emails to *** and *** just be sure that it does reach these candates. Lebogang.Makwela responded ane confirmed on the 03/06/2020, that this has been received and will be attended too.

I keep on getting emails and smses that from truworths reminding me of this debt. This mean i am continuously being charged for these smses,emails,calls and interestb has been paid to an already paid account.

i refuse to charged for their notifications and refuse to pay interest on this account because inhave paid it. I called yesterday and spoke to Nkanyiso who appeared to not to be much help instead **** about some internal delay. A delay can not be for 30days even with lockdown, that is impossible.

On the 25/06/2020, i have paid R400, ky account should be in creadit because as i have stated above you all need to charge yourselves for your backlog.

Why am i being charged for you delay, it is not my fault that you all have delay, so please remove those areas and fix my debit order.

I expect feedback from you or i be escalating this, between Blake&Associates and Truworths Head office, someone is not doing their job and refuse to pay for that.

So please fix this.