ZT
Zoliswa T
1 reviews | Active since Jan 2019
17 May 2019, 10:07
Dissapointed and disgusted customer
I have an issue with my Truworths account incorrectly reflecting on Experian credit bureau and this has a major effect on my profile. I have tried resolving this with them with no luck. I'm so stuck because I am being moved from pillar to post. Experian says I must call Truworths to resolve this and Truworths says Experian should resolve the issue. I really do not know what to do anymore.
Initially two Truworths accounts were reflecting on my account, that has since been resolved but now my current balance is incorrect and it reflects as though I am 8months behind with payment.
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Replies (2)
Truworths's replyOfficial
17 May 2019, 10:59 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply17 May 2019, 10:59
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
21 May 2019, 09:33 Thank you for your post.
We acknowledge your frustration and can confirm that on the day of your call you were correctly advised that the issue is with one of the credit bureaus, Experian. Following the communication you have received from Experian we can confirm that this matter has been resolved.
We encourage you to contact us directly on *** or send an e-mail to ***, should you have any further queries or concerns, and we will gladly assist you.
Kind regards,
Truworths Online Team
We acknowledge your frustration and can confirm that on the day of your call you were correctly advised that the issue is with one of the credit bureaus, Experian. Following the communication you have received from Experian we can confirm that this matter has been resolved.
We encourage you to contact us directly on *** or send an e-mail to ***, should you have any further queries or concerns, and we will gladly assist you.
Kind regards,
Truworths Online Team
Truworths's reply21 May 2019, 09:33
Official
Thank you for your post.
We acknowledge your frustration and can confirm that on the day of your call you were correctly advised that the issue is with one of the credit bureaus, Experian. Following the communication you have received from Experian we can confirm that this matter has been resolved.
We encourage you to contact us directly on *** or send an e-mail to ***, should you have any further queries or concerns, and we will gladly assist you.
Kind regards,
Truworths Online Team
We acknowledge your frustration and can confirm that on the day of your call you were correctly advised that the issue is with one of the credit bureaus, Experian. Following the communication you have received from Experian we can confirm that this matter has been resolved.
We encourage you to contact us directly on *** or send an e-mail to ***, should you have any further queries or concerns, and we will gladly assist you.
Kind regards,
Truworths Online Team