Dissapointed

<p>So this is my story: I bought a few items for my friend at your Gardens Branch for her birthday before I was aware that she wanted money instead of gifts. The items came up to R1100,00 so I went back to the store the following day to return the items(taggs still on) only to find out that I couldn't because I didn't have a slip(I was moving houses and stuff was all over the place) even though I could give the exact time and date when the items were purchased! (I spoke to the Manager) I then called the customer service line to log a call( the lady was very helpful-Pumza) I was told that I would be called back but I eventually had to keep calling in! So i eventually found the slip on my cloud and printed it. On the Saturday I went to the Bayside Mall store to exchange the items and get the rest of the money back so I could give it to my friend for her birthday. You know money is always tight when you're moving. I was told that I was 5days too late and that the items was mine to keep!! My whole family has been clients of Truworths for years(more than 10years). I am utterly disgusted by the service that I received. I am so dissapointed guys you didn't even try to accommodate me in any way possible. I work in retail and I would never treat any of my clients like this.</p>