1 reviews | Active since Jul 2016
Disrespectful behaviour
<p>I was at Truworths Matlosana Mall with my girlfriend doing some shopping there, while in the store the security guy at the door start saying to other guards that THESE PEOPLE ARE WASTING OUR TIME NOW, CAN'T THEY SEE THAT IT'S CLOSING TIME AND SAID TO THE OTHER LADY OPEN THE DOOR, THEN HE TURNED TO US WITH ATTITUDE SAYING IT'S CLOSING TIME GET OUT OF THE SHOP WE WANT TO GO HOME. We stopped immediately and decided to leave and I asked him at the door on my way out why is he being rude the he responded IF YOU HAVE A PROBLEM COME BACK TUESDAY HE WON'T ENTERTAIN ME NOW (disrespectful behaviour), Asked his name and said it's Thabo which I can't confirm as he didn't have a name badge but the security company is FIDELITY.</p> <p> </p> <p>This all happened the 3rd June, We don't need people like this guy assisting clients and this is worst service at it's best.</p> <p> </p> <p>He literally spoilt our day after a long day we had, why should he be addressing clients in such a disrespectful manner.. Please treat us with respect because we the clients are the ones bringing you business...</p>
Thank you for your post.
We were truly concerned to read about the incident that occurred at one of our stores and agree that the service you have described is completely deplorable. We immediately contacted the relevant management of the store to further investigate and address this matter.
The Area Manager informed us that matter was not handled in the appropriate manner and has therefore taken the necessary corrective action. We further confirm that the Area Manager has been in contact with you to extend our sincerest apologies.
We trust that we were able to adequately attend to your concerns raised and once again wish to apologize for the manner in which you felt you were attended to during your visit to our store.
Kind regards,
Truworths Online Team
Thank you for your post.
We were truly concerned to read about the incident that occurred at one of our stores and agree that the service you have described is completely deplorable. We immediately contacted the relevant management of the store to further investigate and address this matter.
The Area Manager informed us that matter was not handled in the appropriate manner and has therefore taken the necessary corrective action. We further confirm that the Area Manager has been in contact with you to extend our sincerest apologies.
We trust that we were able to adequately attend to your concerns raised and once again wish to apologize for the manner in which you felt you were attended to during your visit to our store.
Kind regards,
Truworths Online Team