1 reviews | Active since May 2017
DISRESPECTFUL AND ANNOYING (39calls in 5 days)
<p>I recieved a call from a truworths teleoperator ( ********** 379)</p> <p>I asked if ishe could call back later as i was not in a space to speak. Next thing i know the woman slams the phone down in my ear. I openly choose not to answer your call as it was a polite request greeted with utter disrespect. Then i get...</p> <p>39 CALLS IN 5 DAY! One of which at 6:10am</p>
just an update - i have now recieved 46 calls in 6 days
just an update - i have now recieved 46 calls in 6 days
Just another update - i have now recieved 51 calls in 6 days
Just another update - i have now recieved 51 calls in 6 days
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Truworths account. It is important for us to inform our customers that their creditworthiness is an asset, and we are concerned that your profile held with us and at the credit bureaus would be negatively affected.
We apologize if you felt that our collections process was in any way offensive and not handled correctly and confirm that it was certainly not the intention of our consultants to cause you any unnecessary frustration.
We acknowledge receipt of your payment made on 26 May 2017 and we would like to thank you for making this payment. This being said, as your account was short paid, communication was automatically generated to you as your account reflected in arrears at the time. We are pleased to confirm that your account is currently up to date with payment.
We trust that we were able to clarify your concerns. Please feel free to contact us on *** or via email on *** should you have any further enquiries or concerns and we will gladly assist.
Kind regards,
Truworths Online
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Truworths account. It is important for us to inform our customers that their creditworthiness is an asset, and we are concerned that your profile held with us and at the credit bureaus would be negatively affected.
We apologize if you felt that our collections process was in any way offensive and not handled correctly and confirm that it was certainly not the intention of our consultants to cause you any unnecessary frustration.
We acknowledge receipt of your payment made on 26 May 2017 and we would like to thank you for making this payment. This being said, as your account was short paid, communication was automatically generated to you as your account reflected in arrears at the time. We are pleased to confirm that your account is currently up to date with payment.
We trust that we were able to clarify your concerns. Please feel free to contact us on *** or via email on *** should you have any further enquiries or concerns and we will gladly assist.
Kind regards,
Truworths Online