1 reviews | Active since Sept 2016
Disregard to Female Privacy
<p>Today, 15.09.2016 i made a purchase at Truworths City Mall Klerksdorp. When i wanted to leave the store i was stopped by a Fedility security service guard who insisted to check my handbag. I asked him since when is it required that a male search a female handbag? He stated that since 2007 he has been doing this. I confirmed that i have no problem that my handbag be searched but i request it be done by a female security officer. Quickly a shop assistant of Truworths was called and instructed by the security guard to conduct the search. Since when does a security guard have the authority to instruct an individual working in sale at truworths to conduct the search? Why then have psira qualified guards on the books? While i was standing there the male guard continued to conduct handbag searches on other female customers. Privacy of Female customers are not respected at all!</p>
Thank you for your post and alerting us to this incident. At Truworths we view our customer concerns in a very serious light and were concerned to read of your experience.
Whilst we acknowledge that all security guards are employed by an independent contractor to Truworths, they are mandated to uphold the international service standard which we expect from all staff as well as our affiliates.
We therefore immediately escalated this matter to the relevant Store and Area Managers. We were informed that they have contacted you to discuss your concerns and immediate action was taken to rectify and address this matter.
We once again wish to apologize to you for the incident and for any inconvenience or upset caused as a result of it. We would like to however re-assure you that this matter has been addressed in earnest.
Yours sincerely,
Truworths Online Team
Thank you for your post and alerting us to this incident. At Truworths we view our customer concerns in a very serious light and were concerned to read of your experience.
Whilst we acknowledge that all security guards are employed by an independent contractor to Truworths, they are mandated to uphold the international service standard which we expect from all staff as well as our affiliates.
We therefore immediately escalated this matter to the relevant Store and Area Managers. We were informed that they have contacted you to discuss your concerns and immediate action was taken to rectify and address this matter.
We once again wish to apologize to you for the incident and for any inconvenience or upset caused as a result of it. We would like to however re-assure you that this matter has been addressed in earnest.
Yours sincerely,
Truworths Online Team