1 reviews | Active since May 2016
Dispicable customer services
<p>At 11:51 I bought a R500 jacket for my son . When I went to the car to fit him , i found that the jacket was small and 10 minutes later I went back to the shop for exchange . When I got there the cashier refuse to exchange she checked it only when i went for exchange she took the jacket to her manger, then the manger refuse to take the jacket back, then I asked if I can see her she came and reduly said to unfortunately they can't take it back because it is dirty she called the cashier who helped me earlier and ask her if she checked it before she gave it to me she also confirm that she did not "with the bad attitude "rudely manger told me "THAT THEY DON'T KEEP DIRTY CLOTHS YET THE STORE WAS DUSTY i took that jacket from the table it was floaded said to me the 'rude mange'she will talk to the area manger so I will hear from them when I don't yet my son is freez and I DEEPLY NEED THAT JACKET AS SOON AS TODAY,if I have noticed that the jacket was dirty I wouldn't took it so now they kept the jacket with them and my R500 they only gave me slip without the jacket now I'm frastrated I really need that jacket for my son please help me</p>
Your experience at our store is unacceptable and not in line with the level of service we strive to offer our customers. We therefore upon receipt of your post immediately escalated this matter to the relevant Area Manager of the store to investigate and address your concerns raised.
Whilst we can verify that, subsequent to your post, a refund for the garment was authorized and obtained by you, the Area Manager will address your service concerns with the manager and consultant involved to ensure continuity in our high service standard.
We trust that we have adequately attended to this matter and further sincerely apologize for any inconvenience caused. We hope to see you in our stores again soon.
Please feel free to contact us on *** or via email on *** should you have any further enquiries, comments or suggestions.
Sincerely Yours,
Truworths Online Team
Your experience at our store is unacceptable and not in line with the level of service we strive to offer our customers. We therefore upon receipt of your post immediately escalated this matter to the relevant Area Manager of the store to investigate and address your concerns raised.
Whilst we can verify that, subsequent to your post, a refund for the garment was authorized and obtained by you, the Area Manager will address your service concerns with the manager and consultant involved to ensure continuity in our high service standard.
We trust that we have adequately attended to this matter and further sincerely apologize for any inconvenience caused. We hope to see you in our stores again soon.
Please feel free to contact us on *** or via email on *** should you have any further enquiries, comments or suggestions.
Sincerely Yours,
Truworths Online Team