Dismal service delivery and Defective product workmanship

Ref: Aarthee Truworths -La Lucia Store visit 16:12:22 reference to return of a ****** Mary Purse, Again!

I am really peeved with the atrocious mannerisms expressed by the above mentioned. Totally disgusting and humiliating encounter, it's pathetic for a supposed store manager to interact with a consumer with such extreme gross lack of empathy or even acknowledgement of a customer, yet it's individuals like us that ensure she has employment and contributing to the profitability of your organisation. The woman, didn't even greet me, when I explained I had returned the previous item of the same brand on the 03:12:22, due to a defect, as is with this entire brand, all purses aren't stitched together, I then mentioned that I am returning this based on the same, as I also queried my balance. She seemed dazed and came across as finding great difficulty rationalising what I was relaying. When I showed her the cavity, she never even bother, yet voicing quite loudly," oh you can't keep returning this" is that one treats a consumer? The item has a defect, it's not my fault, and she ought to fami****ise herself with the NCA and Treating Clients Fairly dossiers. Truworths, used to pride themselves on superior quality and client service delivery, but sadly both are equally Disgusting! The woman is rude and her corrosive comments and demeanour was clearly visible. Such incompetence and rudeness is highly repugnant. She needs to be educated in client etiquette, and get trained on client interaction and empathy. A service and sales environment as yours, cannot afford such a person to serve within such a post. Such an employee is a poor representation of your brand. She lacks consumer centricity, in behaviour,body language and verbal skills. Utter disgrace for a store like Truworths to dish out service as ugly as this!