DISILLUSIONED and IRATE

<p> On Sunday 8th May I returned a dress to the Truworths East Rand Mall branch due to a bulge and a kink in the zip. </p> <p>I paid for an extran R40.00 for "a Fashion Delivery" to obtain my dress size from another branch as this apparently was quicker. After phoning more than several times to follow up on the progress I only eventually received the dress yesterday afternoon (17th May). I tried my best to inspect the dress before leaving the store and noticed a few blobs of fluff on the dress, it also had a distinct smell of perfume and a slight smell of body odour. I mentioned this to the lady at customer service and she said that it does happen as customers fit on garments. I was desperate and needed the dress for a wedding this coming Sa****ay 21st May and since seeing I waited so long I decided that I will take the dress and wash it which I planned to do later today. HOWEVER to my dismay I noticed a hole on the top right hand side of the sleeve. - Truworths, I ask you with tears in my eyes, what do I do now with a wedding scheduled in three / 3 days and also to mention that I have already bought the shoes and accessories to match the dress and now nothing to wear!!! I am truley disappointed in the service from Truworths East Rand Mall. - The manager, Martie is aware of this issue, Musa, Silvia and not forgetting Sthanbwa, a name a won't easily forget as I was mocked by one of her colleagues who I heard making fun of me as I held on the telephone waiting for assistance because I couldn't pronounce her name. Where to now Truworths!!! Do I need to waste my valuble and petrol to take this dress back to your store!!! </p> <p>From a very irate Truworths customer </p>