1 reviews | Active since Aug 2014
Disheartening service
I have been a truworths customer for many many years. In fact most of my wardrobe is from there. I recently went in store to exchange something someone had bought me. The receipt had unfortunately gone missing but the tags were still on the item. I requested to do an exchange and even just pay any excess. I was told that without a receipt nothing can be done. So i asked if i was just supposed to keep something i would never be able to use and they told me yes. I contacted customer service via email hoping for some assistance and they told me the same thing. The item has never been worn and the tag is securely on yet still no help. So in future if anyone buys something from Truworths and heaven forbid the receipt goes missing you will be stuck with the item and your money is wasted. Having worked in retail before i know this is not the norm, however i guess everyone out there should know just in case as this could happen to you as we are all human.
Thank you for your post and allowing us the opportunity to attend to your query.
Our returns policy facilitates the exchange or credit of merchandise returned within 30 days from the date of purchase provided that the original proof of purchase or gift receipt is presented, the swing ticket is still attached and the item has not been worn or used.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that an exchange could not be authorized without the required proof of purchase or gift receipt.
We confirm that we have been in contact with you in this regard and trust that we have adequately responded to your query.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to attend to your query.
Our returns policy facilitates the exchange or credit of merchandise returned within 30 days from the date of purchase provided that the original proof of purchase or gift receipt is presented, the swing ticket is still attached and the item has not been worn or used.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that an exchange could not be authorized without the required proof of purchase or gift receipt.
We confirm that we have been in contact with you in this regard and trust that we have adequately responded to your query.
Kind regards,
Truworths Online Team