TR
Tabby R

1 reviews | Active since Oct 2019

18 Oct 2019, 15:56

Disgustingly *********

I've been harassed by Truworths credit department sometimes up to 10 calls a day. I don't even own a truworths account but someone has erroneously given my number. I've explained to them on numerous occasions that I did not give permission for my number to be used, I did not agree to sign surety, and I am not that person's next of kin. The caller today told me thats my "tough luck" as my number is on the account. I think it's disgustingly ********* to let someone ring up a debt that is 3 times their monthly salary and to not even do a proper credit check before opening the account. I've asked on numerous occasions to remove my number from the account, all been completely ignores. I've blocked every single number they call me from but they keep using new numbers.

0
Replies (2)
Truworths
Truworths's reply18 Oct 2019, 16:25
Official
We acknowledge receipt of your review and appreciate you getting in touch with us. 

We will investigate your concerns raised and will provide you with feedback soon. 

Kind regards,

Truworths Online Team
Truworths
Truworths's reply25 Oct 2019, 11:25
Official
Thank you for your post.

Upon receipt of your post, we escalated your concerns raised to the relevant department to address.

We were informed that your contact number has been removed, and are pleased to confirm that you were contacted with regards to this matter. 

We sincerely apologise for any inconvenience caused as a matter of this and believe that we were able to acceptably attend to your concerns raised.

Should you require any further assistance please contact us directly on *** or via email ***

Yours in service,

Truworths Online Team