KC
Kenneth C
1 reviews | Active since Apr 2019
22 Dec 2019, 20:58
Disgusting Service Truworths Office London Gateway
Recently purchased a talkie for my son from Office London Gateway. I received the worst possible service from Lwazi who told me on my face that the product was over used. He has about 20 pairs of talkies and uses slops 80% of the time. I informed them 2 weeks after I purchased it that there was a problem with it and when I did get time to take it back I received the worst possible service any one can ever give to a customer. Makes one wonder what type of mentoring the staff are given by their managers. For the first time I was made to feel worse than a beggar on the street. Office London Gateway Lwazi sucks at customer service.
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Truworths's replyOfficial
24 Dec 2019, 08:18We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply24 Dec 2019, 08:18
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
KC
Kenneth C's updateReviewer Update
07 Jan 2020, 17:19We can confirm that the relevant Area Manager has been in contact with you to convey our sincerest apologies and can further confirm that this matter has been resolved in the interim.
Can you please remind me again which Area Manager contacted me. I have over 20 years retail experience and can tell you that there is a manufacturer fault on the shoe I mailed you about. It's bubbling even worse now. The shoe was used about 3 or 4 times and the staff member made a comment that it was abused. It was under a month old. And to make matters worse I informed the store 2 weeks after purchasing it. Service at that store is the worst I've ever experienced.
Can you please remind me again which Area Manager contacted me. I have over 20 years retail experience and can tell you that there is a manufacturer fault on the shoe I mailed you about. It's bubbling even worse now. The shoe was used about 3 or 4 times and the staff member made a comment that it was abused. It was under a month old. And to make matters worse I informed the store 2 weeks after purchasing it. Service at that store is the worst I've ever experienced.
KC
Kenneth C's update07 Jan 2020, 17:19
Reviewer Update
We can confirm that the relevant Area Manager has been in contact with you to convey our sincerest apologies and can further confirm that this matter has been resolved in the interim.
Can you please remind me again which Area Manager contacted me. I have over 20 years retail experience and can tell you that there is a manufacturer fault on the shoe I mailed you about. It's bubbling even worse now. The shoe was used about 3 or 4 times and the staff member made a comment that it was abused. It was under a month old. And to make matters worse I informed the store 2 weeks after purchasing it. Service at that store is the worst I've ever experienced.
Can you please remind me again which Area Manager contacted me. I have over 20 years retail experience and can tell you that there is a manufacturer fault on the shoe I mailed you about. It's bubbling even worse now. The shoe was used about 3 or 4 times and the staff member made a comment that it was abused. It was under a month old. And to make matters worse I informed the store 2 weeks after purchasing it. Service at that store is the worst I've ever experienced.