Disgusting service Truworths Cavendish by Manager Rachel Vieira-Timmie and area manager Emilio Smith

I had a bad experience at Truworths Cavendish store and when i asked for an apology they refused. Their manager Rachel Vieira-Timmie spoke to me in a rude and disrespectful way in front of 2 of the staff and other customers in store. She poke to whilst clapping her hands in the air in my face as if im dumb or stupid. I was told thid would be escalated but their area manager Emilio Smith calls me and says that its not possible for Rachel to apologise. I get tgat they have sone duty to protect their employee but whay about me as a customer who was disrespected by their employee in front of people?? The least they can do is for her to acknowledge that you dont speak to people as if they are a ****** or some animal. 2ndly they handed over my moms accout to blake debt collectors when shes been paying every month even though it was not the full installment. They also made a mistake on my momd account saying she owes 7k and after queries it came down to 5k. That alone says alot about their company. How many people are paying for things they dont know?????