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Lisa R

1 reviews | Active since Dec 2018

29 Apr 2023, 11:14

Disgusting service from Truworths

I paid my account, only to get 10 calls a day, which I'm not allowed to take at the office. I then got an exceptionally rude email, to which I responded to stating that I have paid my account. This ill mannered harassment is unacceptable and you do it to my colleague as well on a paid account. I'm a ********, I will not accept this kind of treatment from your rude staff when Truworths is too *********** to allocate payments. Guess what? Instead I got another call while I was in the bath and that was followed up by a rude sms!!! I expect an apology and I'll take my business elsewhere, your quality has dropped substantially anyway so this treatment isn't even worth the clothes you sell.

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Replies (3)
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Lisa R's update02 May 2023, 10:13
Reviewer Update
TRUWORTHS IS STILL HARASSING ME!!!!! KINDLY SORT YOUR ADMIN OUT AND APOLOGISE IN WRITING!!!!
Truworths
Truworths's reply03 May 2023, 12:15
Official
Dear Lisa,
 
Thank you for bringing this to our attention.  We are sorry that you’ve had this experience.
   

We always aim to improve our service offering and appreciate the feedback.  We have arranged for management to get in contact with you, in order to resolve. 
   

Regards
  
  
Tania 
 
Truworths Customer Service 
Truworths
Truworths's reply03 May 2023, 12:56
Official
Dear Lisa,

We can confirm that we received your recent payment earlier today and your account was up to date with payments.

No further collections communication should generate.

Thank you for bringing your concerns  to our attention.

Regards

Tania 
Truworths Customer Service