Disgusting service for loyal customers

I am a frequent, loyal and often purchase orders online. Over the past week I have received 2 orders where I was charged for items that the courier company has not delivered to me. In the first instance the courier company informed me that they lost one of my parcels. This was reported twice to the online department at truworths. I have not received any feedback. My account has not been credited with the item that was lost. Today i received an order that should have contained 5 items but I only received 3. I have been charged in full for 5 items. This is **************** and the worst part is that Truworths does not care about getting back to their customers. This is highly inconvenient and stressful. Truworths clothes are not cheap and to be charged hefty prices for items that you dont receive is actually ******** in my opinion. I would like immediate feedback regarding my items. Also orders are not updated once delivered so I cannot return in store as it still says "order processing " and not "delivered"