Disgusting service by Anele from Newcastle Truworths.

Good day

I visited the Newcastle Truworths Store situated on Allen Street CBD Newcastle on the 30/11/2022 and was treated very poorly by the store manager Anele. I went to the store to exchange an item a family member purchased for me from the very same store on the 26/11/2022. The original item was unfortunately not the correct size hence I went with the purchase slip to exchange the item for the correct size. The store however did not have my size and I was informed by the Cashier that I can return the item and the account holders account would be credited and there’s nothing else that they can do. I humbly enquired if it would be possible to exchange the item for a different item since they don’t have the same item in a different size and I was told I cannot. I then asked to speak to the manager since this is not the first time I am purchasing from a Truworths store and I am fully aware of the exchange policy which states that I can return or exchange an item as long as it is within 30 Days and need to provide the slip or original proof of purchase and the item has its original price all of which is in order on my end. To my surprise the manager started shouting and raising her voice at me in front of other customers. I was absolutely disgusted that this is how a store manager presents herself. She did not bother to check with other stores if they may have the item or whether I can exchange the item for a different item. She was rude. Her body language and facial expressions were appalling. Is this how she brings business into her store? Is this how she maintains customer relationships? She spoke to me so rudely that I felt belittled. I would like a swift and immediate resolution to my problem.

Regards