1 reviews | Active since Mar 2015
Disgusting Service at Truworths Randfontein
<p>Went to Truworths Randfontein yesterday to pay my acc. When i got to the till i was assisted by PULENG! I said to her that i would like to pay my acc land gave her my money. I then said let me just find my card. Immediately after saying that she instructed me to stand aside so she can help someone else. I said to her that i am not going in the queue again as ive already waited my turn and gave her my id nr. She blatantly REFUSED TO ASSIST ME AND SAID TO ME THAT SHE IS NOT IN THE MOOD FOR ME OR MY NONSENSE! I then told her to call themanager and she also refused,she said to the lady next to her you help this client. I had a fit and eventually someone who later explained that she is also not the manager (there are no managers available) came to assist me. When i asked for the area managers number they refused to give it to me and told me that i had to phone head office. This is the second time in two weeks that i was assisted or not assisted by PULENG and on both occassions she had a ****ty attitude. I expect as a loyal customer of truworths for the past 10 years to be contacted by the area manager and that PULENG face some serious consequences for her attitude towards a customer!!!</p>
Thank you for notifying us of this incident and affording us the opportunity to address your concerns.
At Truworths, we are committed to training and encouraging our staff to always provide our customers with the highest level of customer service excellence and it is therefore concerning to read of your recent experience at one of our stores.
We would like to take this opportunity to sincerely apologize to you for the manner in which you were assisted by our consultant and have brought your concerns to the attention of the relevant Area Manager to investigate and take the appropriate corrective action so that this level of service is not repeated.
We were informed that she has attempted to contact you on numerous occasions but has been unsuccessful in her attempts. She is however committed to continue to try and reach you to discuss and further address the concerns raised in your post.
We trust that this matter will be successfully resolved once the manager has reached you.
Yours sincerely,
Truworths Online Team
Thank you for notifying us of this incident and affording us the opportunity to address your concerns.
At Truworths, we are committed to training and encouraging our staff to always provide our customers with the highest level of customer service excellence and it is therefore concerning to read of your recent experience at one of our stores.
We would like to take this opportunity to sincerely apologize to you for the manner in which you were assisted by our consultant and have brought your concerns to the attention of the relevant Area Manager to investigate and take the appropriate corrective action so that this level of service is not repeated.
We were informed that she has attempted to contact you on numerous occasions but has been unsuccessful in her attempts. She is however committed to continue to try and reach you to discuss and further address the concerns raised in your post.
We trust that this matter will be successfully resolved once the manager has reached you.
Yours sincerely,
Truworths Online Team