Disgusting service and no communication to customer's

Worst online experience ever. I made an online purchase a week ago and selected collection to be at Truworths mall @carnival. Got an sms Wednesday afternoon the 29th of Nov that my order was ready for collection. I went to the store got there not only did it take them forever to get my parcel but it came in drips and pieces close to five packages for 1 order. They had to go back and check since the 1st parcel didn't have all.items. I waited for almost an hour just for the parcel to be checked as it was packed individually as if that wasn't enough after so much waste of time waiting an item was not in the packages. A skirt that was part of the order was no where in the parcels and when asking was advised that maybe it's out of stock hence it wasn't sent. What irritates me the most is that no communication whatsoever was sent to me to advise that the skirt is not available as this was being paid for already on account when placing the order online.

This is the worst experience ever from truworths I wouldn't recommend it to anyone in the future especially online shopping they really disorganized.