1 reviews | Active since Dec 2020
DISGUSTING SERVICE
I am utterly disappointed and disgusted at the service received from an online order I placed with Truworths on the 7th December 2020. I have as yet not received my order (24th December) . Christmas is tomorrow and this order was for Christmas presents. I have contacted their call center every day for the past 10 days and have been assured it will be delivered tomorrow, well tomorrow has never come. However, twice a courier has called me on two different days (a week apart) to ask where I am in Woodlands Pietermaritzburg so they can deliver a part of my order!!! I am in Woodlands, Durban!!! Do they not look at the entire address and postal code!!!! It is a shocking case of unreliable and appalling bad service. I now have people that are without Christmas presents for tomorrow!! I will have to go into the shops today, which will be swarming with people to buy replacement gifts!! The reason I did an online shop was to avoid going into busy areas due to Covid!!! Thank you Truworths for ruining my Christmas plans and for putting me at risk to go shopping in these times!!! I have had an account with Truworths for +- 20 years. I will be closing this account.
We acknowledge your frustration regarding your online order and have your concerns escalated to the relevant department.
We wish to advise that one our consultants tried contacting you, but were unsuccessful. However, we wish to advise that due to backlog your order is currently with the couriers.
We sincerely apologise for any upsets that have been caused.
Kind regards,
Truworths Online Team
We acknowledge your frustration regarding your online order and have your concerns escalated to the relevant department.
We wish to advise that one our consultants tried contacting you, but were unsuccessful. However, we wish to advise that due to backlog your order is currently with the couriers.
We sincerely apologise for any upsets that have been caused.
Kind regards,
Truworths Online Team