Disgusting Service

I have placed an online order on the 29 January 2020 payment was done order number o***8 , however only 1 sms to say my order is been processed, checked online today only to find out my one item which was already paid for is now rejected because there online stores don't have stock however when u purchase it does not indicate that the so called on line store is different from there normal store when I paid for my item the stock was available, spoke to a supervisor who is absolutely useless Robin Moodley clearly he is in the wrong position if he cant make a decision... I sourced the garment at the polokwane store why is it that Truworths can not source from any other store ... considering its already paid for